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Have you been mis-sold PPI?
0330 995 0224

Do you have a claim?

Have you taken out a loan in the last ten years? If so, it is likely that you were sold payment protection insurance (PPI) alongside it.

PPI is designed to protect consumers in the event that they are unable to work due to illness, injury or redundancy ensuring that their loan repayments are kept up to date. However, many lenders have been hit with criticism and fines totalling millions of pounds for the mis-selling of these policies.

The Financial Conduct Authority (“FCA”) which regulates banks and lenders have announced that all consumers who believe they have been mis-sold need to put their claims in before 29 August 2019. There is no time to waste so let us help you get your money back if you were mis-sold.


Was I mis-sold PPI?

If you have taken out a loan in the last ten years you may have PPI which could have been mis-sold.  If any of the following apply you may be able to obtain refunds on the premiums you have paid:


You were told PPI was compulsory or you weren’t made aware that it was optional.

The insurance was added to your loan agreement without your knowledge.

Policy exclusions were not pointed out to you – for example you may not be able to make a claim if you are off work due to stress related illness or back problems.

You were not asked whether you had any pre-existing medical conditions.

You were informed that by taking PPI you would have a better chance of obtaining the finance required.

You were unemployed, retired or self-employed at the time of taking out PPI.

Your employer provided a benefits package which included cover for sickness, redundancy or income protection.

As well as all of the above, the FCA has stated that lenders have to justify why single payment policies are suitable for clients. Were you aware of the method of paying for your PPI? If not, it is possible that you have been the victim of a mis-sale.

Since our launch we have reclaimed refunds for thousands of clients.

So what are you waiting for? A few minutes of your time could be worth thousands of pounds back in your pocket.
Call us now and speak to one of our expert advisors.

Frequently Asked Questions

What is PPI?

Payment Protection Insurance (PPI) is a specific type of insurance policy that was sold alongside credit agreements, such as personal loans, HP agreements, car finance and many other types of credit.

It was originally designed to protect the consumer if they were unable to make their monthly repayments on the loan, however it has since transpired that many PPI policies were mis-sold.

It is estimated that more than 34 million PPI policies have been sold in the UK.

How was it mis-sold?

The manner the PPI policy was presented to you may indicate that PPI was mis-sold. Common examples of this include:

  • If you were informed that it was compulsory to receiving your loan.
  • If the policy was not explained.
  • If your eligibility for claiming on the PPI was not clarified.
  • In the worst case scenarios, lenders lied to customers by telling them PPI was a compulsory element of a loan or that it would increase their chances of the loan application being accepted. In other cases they simply added PPI to the loan without consent. All of these are examples of how PPI was mis-sold.

How do I know if I am eligible for a refund?

Firstly you need to determine if PPI was added to your loan. If you did have PPI you then need to demonstrate how the PPI was mis-sold, to show that your complaint has merit. Ascend Finance can help you determine if you were mis-sold PPI and make a refund request on your behalf.

How long will the process take?

Your PPI claim could approximately take anything between 12 weeks and 2 years, depending upon the complexity of your case, the swiftness of response from all involved (including the lender, you and in certain cases the Financial Ombudsman Service or the Financial Services Compensation Scheme), and the speed of returning key information.

How much can I expect to receive?

The amount you will be reimbursed will entirely depend on the amount of PPI that you have paid on the loan agreement. The average refund we have obtained for our clients is in excess of £1000 (excluding our fee and taxes).

If successful how much will it cost me?

Ascend Finance work on a “no win, no fee” basis so you have nothing to lose by enquiring as there are no upfront fees to worry about. Our fees are 20% of the reclaimed amount. Our fees are clearly explained pre-sale during the initial conversation.

Why should I use you?

Here are just a few reasons why customers choose to use The Payment Professor:

  • We understand the PPI process and have extensive experience dealing with (and negotiating with) lenders, the Financial Ombudsman Service and the Financial Services Compensation Scheme
  • We operate on a no win, no fee basis* so you will not be left out of pocket if the case made on your behalf is not successful

Will my credit rating be affected by reclaiming?

Providing you follow the correct procedure, then your credit rating should not be affected by making a PPI claim. The “Treating Customers Fairly” Initiative from the Financial Service Authority, stipulates that if a financial product was found to have been mis-sold then the customer should not be negatively affected by seeking redress. It states that: “making a claim on a mis-sold product or policy should not affect your credit-rating at all”. Therefore, if you have been mis-sold PPI any compensation received should not have any negative effect on your credit rating.

Do I have to pay Income tax on any amounts I receive?

The total amount you receive will generally comprise of two sections: the first part is the refund of the premiums you have paid, which you do not have to pay tax on. The second part is the interest added to that amount, which HMRC consider to be taxable income. From 1 October 2013 HMRC has instructed all lenders to deduct from your total amount received any tax that may be due, and to pay it to them on your behalf.

Please visit the PPI advice section of the HMRC website for more information, or call HMRC Tax helpline: 0300 200 3300. As per our agreed terms and conditions, the fee is payable on the “value of all compensation” including any possible tax element.

Can I make more than one claim at a time?

Yes, you can. You can have multiple PPI cases running simultaneously, even with the same lender, providing you have different PPI policies that were mis-sold. Please note though that due to the differences between lenders and individual policies, the PPI cases may be settled at various different times.

What is your fee?

We work on a no win, no fee basis. If we are successful with your case, we will charge a fee of 20% of the value of the settlement (inclusive of VAT where applicable). In other words: should we be successful in reclaiming £3,000, the success fee payable will be £600. We do not charge upfront fees.

What if it turns out I wasn’t sold PPI or it wasn’t mis-sold?

If the case is carried to its conclusion and is not successful, you will not be charged for any work carried out by us on your behalf.

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